faq

FAQ

Who is Charlie?

Charlie is Libby’s puppy

How long has iheartcharlie been around?

The label was launched in 2009 , but Libby has been creating her Journal covers for over 20 years.

Who makes the products?

Libby designs and makes all of the products herself. Occasionally she collaborates with her sister Cath, you may occasionally find one of these products in this store under the name KitKat for iheartcharlie

How soon will my order be shipped?

Your item will be shipped within a 1-2work days of payment being received

How are my items shipped?

All items are shipped by Australia Post. Within Australia they are shipped by regular postal services, unless otherwise stated in the listing. International orders are shipped by airmail. Due to recent changes with Australia Post Charges if you purchase 2 or more items that have a combined shipping weight of more 500 grams or more items will be shipped separately. Shippping overcharges of more than $2 will be refunded.

What are the shipping costs?

Shipping costs are listed against each item

How can I pay for my purchase?

All prices are in Australian Dollars. Payment is required at the time of purchase; items will not be shipped until full payment has been received. Payments can be made using Visa Card or Mastercard or your Bank account at Checkout via paypal.

You do not need a paypal account to purchase via paypal with a credit card. If you wish to use your bank account you will need a paypal account.

Why paypal ?

paypal offers security for both sellers and buyers, and processes transactions using secure encryption